We at Yorgum are committed to protecting and promoting the safety and wellbeing of all children and young people engaged in our services and in our physical and online environments. All children and young people are valued, we create opportunities for their voices to be heard and take action to prevent, and safeguard them from future, abuse, harm, and neglect.
We respond to all safety concerns for children and young people identified through disclosures, allegations, or suspicions of harm including if the safety concern is a direct result of engagement with us. Staff, volunteers, and contractors are supported to adhere to our policies and procedures, to ensure a timely and thorough response to safety concerns and to protect children and young people from future harm.
Complaints and Concerns
Yorgum welcomes feedback from clients and stakeholders about their experience with our services. Your feedback helps us to improve. We will take all feedback, complaints and concerns seriously and respond promptly.
Should you have any concerns about the safety of a child, please contact us by phoning 1800 469 371, reporting feedback online https://yorgum.org.au/contact/feedback/ or emailing admin@yorgum.org.au.
Child safe organisations – National Principles
We are committed to creating a safe culture, adopting strategies, and taking action to prevent harm to children. Yorgum is guided by the 10 National Principles for Child Safe Organisations, developed by the Human Rights Commission from the findings of the Royal Commission into Institutional Responses to Child Sexual Abuse. The National Principles underpin the processes and procedures that aim to ensure the safety and wellbeing of children and young people across all areas of the organisation’s work. View Child Safety National Principles.
External Resources
For Parents & Carers
- What is a child safe organisation
- How to help children have safe online experiences
- Protective behaviours and body safety
- Cultural importance – Aboriginal and Torres Strait Islander children/young people
- Cultural differences and conflict
- Building respectful relationships
- What is child abuse and neglect
- How to respond when a child says they’ve been harmed, abused or are experiencing neglect
- Commissioner for Children and Young People